Terms & Conditions
These Terms and Conditions (“Terms”) govern the provision of IT infrastructure services by Nedivix OÜ (“Nedivix”, “we”, “us”) to business clients (“Client”, “you”). They apply to all quotations, orders and engagements unless otherwise agreed in writing in an individual service agreement.
1. Company
- Nedivix OÜ (registry code 17505365), VAT EE102991790
- Pärnu mnt 26, Kesklinn, 10141 Tallinn, Estonia
- Email: info@nedivix.com
2. Services
Nedivix delivers one-time, project-based IT infrastructure engagements, including server setup and deployment, system migration, backup configuration and technical audits. The exact scope of each engagement is defined in an individual service agreement or written proposal accepted by the Client.
3. Quotations and scope
- Quotations are based on the information provided by the Client and are valid for the period stated in the quotation.
- Each project is delivered for a fixed scope and price as agreed before work begins.
- Any change to the agreed scope is handled through a written change request and may affect the price and timeline.
4. Orders and acceptance
A binding agreement is formed when the Client accepts a proposal in writing (including by email) or signs an individual service agreement. These Terms are incorporated into that agreement; where the agreement and these Terms conflict, the individual service agreement prevails.
5. Prices and payment
- All prices are stated in euro (EUR) and are exclusive of VAT unless stated otherwise.
- Payment is made by bank transfer only. We do not accept card or cash payments.
- Invoices are payable upon completion of the project, or against agreed milestones for larger engagements, by the due date stated on the invoice.
- Overdue amounts may accrue statutory late-payment interest, and we may suspend work until payment is received.
6. Third-party computing resources
Computing resources required to deliver a project (for example servers, cloud capacity and network services) are procured from third-party providers such as Hetzner, OVH and Cloudflare. The Client’s use of such resources is subject to the relevant provider’s terms. Where these resources are arranged or paid for through Nedivix, their cost is set out in the proposal or invoice.
7. Client responsibilities
- Provide accurate information and timely access to systems, accounts and personnel needed to deliver the project.
- Ensure you hold the necessary rights and licences for software, data and systems involved.
- Maintain your own current backups before migration or audit work begins.
- Appoint a contact person authorised to make decisions and approve milestones.
8. Delivery and acceptance
We deliver each project according to the agreed plan and provide documentation, access details and a work summary on completion. Unless otherwise agreed, deliverables are deemed accepted if the Client does not raise a written, substantiated objection within seven (7) days of handover.
9. Warranties and liability
- We perform services with professional skill and care, in line with good industry practice.
- Except as required by law, our total liability arising out of or in connection with an engagement is limited to the fees paid for that engagement.
- We are not liable for indirect or consequential loss, loss of profit, data or business, or for issues arising from third-party providers, Client-supplied information, or systems outside the agreed scope.
- Nothing in these Terms excludes liability that cannot be excluded under applicable law.
10. Intellectual property
On full payment, configurations, scripts and documentation produced specifically for the Client as project deliverables may be used by the Client for their own internal business purposes. Nedivix retains rights to its pre-existing know-how, tools and generic methods.
11. Confidentiality
Each party will keep the other’s confidential information secure and use it only to perform the engagement. This obligation continues after the engagement ends.
12. Term and termination
An engagement runs until the agreed deliverables are completed. Either party may terminate for material breach that is not remedied within a reasonable notice period. On termination, the Client pays for all work performed and resources committed up to the termination date.
13. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Estonia. Disputes that cannot be resolved amicably are subject to the jurisdiction of the courts of Estonia (Harju County Court as the court of first instance).