Refund Policy
This Refund Policy explains how refunds are handled for the project-based IT infrastructure services provided by Nedivix OÜ (“Nedivix”, “we”, “us”). It applies together with our Terms & Conditions and any individual service agreement.
1. Nature of our services
Our work consists of individually scoped engineering projects (server setup, migration, backup configuration and technical audits) delivered under a fixed scope and price. Because each engagement is bespoke and billed on completion or against agreed milestones, refunds are assessed in relation to the work actually performed.
2. Before work begins
If a project has not yet started and no chargeable work or third-party resources have been committed, any advance payment received is fully refundable on request.
3. Cancellation during a project
- You may cancel an engagement at any time by written notice.
- You will be charged for work performed and resources committed up to the cancellation date.
- Any payment received that exceeds that amount is refunded to you.
4. Milestone payments
For engagements billed by milestone, each completed and accepted milestone is non-refundable, as it represents work already delivered. Amounts paid for milestones that have not yet been delivered are refundable if the engagement is cancelled.
5. Defective work and rework
If a delivered result does not meet the agreed specification, please notify us in writing within seven (7) days of handover. We will re-perform or correct the affected work at no additional charge. A refund is considered only if we are unable to remedy a substantiated defect within a reasonable time.
6. Third-party resource costs
Costs already incurred for third-party computing resources (for example servers or cloud capacity from Hetzner, OVH or Cloudflare) are non-refundable to the extent they have been consumed or billed to us by the provider.
7. Business clients
Our services are supplied to businesses, not consumers. Statutory consumer rights of withdrawal therefore do not apply. Refund rights are governed by these terms and the individual service agreement.
8. How to request a refund
Send a written request to the email below, including the project or invoice reference and the reason for the request. We aim to review and respond within five (5) business days. Approved refunds are processed by bank transfer, normally within fourteen (14) days of agreement.